// Frequently Asked Questions

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Answers to the questions we hear most often. Search below, or jump to a category.

About Mika Jaymes

What is Mika Jaymes?

A contemporary fashion brand focused on creating timeless, quality pieces that balance sophistication with everyday wearability.

Where is Mika Jaymes based?

Proudly based in Los Angeles, California. Our designs are inspired by the city's unique blend of laid-back cool and refined elegance.

What makes Mika Jaymes different from other brands?

Three principles guide the brand: we prioritize quality materials and construction, we create durable pieces designed to outlast trends, and we offer two signature fits to help you find your ideal silhouette.

Is Mika Jaymes sustainable?

Sustainability is important to us. We focus on quality over quantity, creating pieces designed to last for years rather than seasons.

Fit & Sizing

What is 'Tailored Fit'?

A modern, slim cut that follows the natural contours of your body — clean and defined for a sophisticated look. Order your true size, or size up for a slightly more relaxed tailored feel.

What is 'Relaxed Fit'?

A generous, easy-wearing cut that prioritizes movement and comfort, with dropped shoulders. Order your true size for an oversized look, or size down for a fitted relaxed style.

How do I know which size to order?

Check our size guide or use the Fit Finder quiz. If you're between sizes: size up for Tailored Fit, size down for Relaxed Fit.

How should I measure myself?

Measure your chest or bust around the fullest part, your waist at its narrowest point, and length from shoulder to your desired hem using a soft measuring tape.

Shipping & Delivery

Do you ship internationally?

Yes. We ship worldwide. International shipping rates and delivery times vary by location.

How long does shipping take?

Domestic U.S. orders take 3–7 business days. International orders take 7–21 business days depending on location. You'll receive a tracking number via email once your order ships.

How much does shipping cost?

Costs are calculated at checkout based on your location and order size. Occasional free shipping promotions are available — sign up for our newsletter to hear about them first.

Can I track my order?

Absolutely. Once your order ships, you'll receive an email with your tracking number.

Returns & Exchanges

What is your return policy?

30-day return policy on all unworn items with original tags attached. Start a return by emailing support@mikajaymes.com with your order number.

Can I exchange for a different size?

Yes. We're happy to exchange items for a different size, subject to availability, within 30 days of receipt.

How long do refunds take?

Refunds are processed within 5–7 business days after we receive your return, credited to your original payment method.

Do you offer free returns?

Free return shipping on all domestic U.S. orders. International customers are responsible for return shipping costs.

Product Care

How should I wash my Mika Jaymes clothing?

Machine wash cold with like colors on a gentle cycle, turn garments inside out, and avoid bleach. Check individual care labels for specifics.

How should I dry my clothes?

Lay flat to dry when possible — it's best for maintaining shape. If you use a dryer, keep it on low heat. Air drying extends the life of your garments.

Can I iron Mika Jaymes clothing?

Yes, but use low to medium heat and iron inside out to protect the fabric. Steaming is a gentler alternative.

Orders & Payment

What payment methods do you accept?

All major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.

Can I modify or cancel my order?

Contact support@mikajaymes.com immediately. Once an order has shipped, we cannot make changes.

Do you offer gift cards?

Yes. Mika Jaymes gift cards are available in various amounts and never expire.

Is my payment information secure?

We use industry-standard SSL encryption and never store full credit card details on our servers.

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