Mika Jaymes Shipping Policy

1. Domestic (U.S.) Shipping

• Free 2‑Day service: All orders shipped within the United States receive free 2‑Day shipping via USPS Priority Mail. Mika Jaymes offers this 2‑Day shipping service on every order and does not charge any shipping fees.

• Hand‑made to order: Because every garment is cut and sewn in the company’s Downtown Los Angeles studio, orders are hand‑made and ready to ship within 1‑2 business days. If tracking information is not received within 48 hours, please contact customer care.

• Order processing schedule: The workshop operates 9 AM – 5 PM Pacific Time and does not sew or ship on weekends or holidays. Orders placed after business hours are processed the next business day.

• Rush shipments: If you need an order sooner than the standard processing and shipping times, contact Mika Jaymes customer care via info@mikajaymes.com or 1‑877‑351‑2776 to request expedited shipment.

• Order modifications and cancellations: Once placed, orders cannot be modified. To cancel an order, email customer care as soon as possible. If a delay or cancellation is necessary due to stock or payment issues, Mika Jaymes will notify you via email.

• Sales tax: Orders shipped to California addresses are subject to 9.75 % sales tax; orders to other U.S. states are not subject to sales tax.

• Shipping origin: All orders are dispatched from the Mika Jaymes studio at 1366 South Flower St., Los Angeles, CA 90015.

2. International Shipping

• Flat rate: International orders ship at a $25 flat rate per order. According to the FAQ, international deliveries typically arrive 7–14 days after shipment; however, the shipping & returns page lists 15–21 business days from order fulfillment for delivery. Delivery times can vary by destination country.

• Customs duties and taxes: Mika Jaymes ships all international orders delivery duties unpaid (DDU). Customs, duties and taxes are not included in the item price or shipping cost and will be collected by your country’s customs office upon delivery. These charges must be paid by the recipient to release the order from customs.

• Returns and refunds: International customers are liable for return shipping and any applicable import duties and customs fees.

3. Returns & Exchanges (Summary)

Mika Jaymes guarantees your fit and satisfaction 100 %. Key points include:

• Eligibility: Items must be in new, unworn condition with tags attached to be eligible for return or exchange.

• Return window: Return requests must be submitted within 14 days of receipt using the online portal.

• Processing time: Once returned items are received, please allow 5–7 business days for processing the refund or exchange.

• Refunds over $3,000: Any combination of orders totaling more than $3,000 will be refunded as store credit.

• Third‑party purchases: Items purchased through other retailers must be returned to that retailer and are subject to the retailer’s policies.

4. Contact Information & Customer Support

For questions about shipping, orders or returns, please contact Mika Jaymes Customer Care:

• Email: info@mikajaymes.com

• Phone: 1‑877‑351‑2776

• Customer service hours: 9 AM – 5 PM Pacific Time, Monday through Friday

5. Additional Notes

• Hand‑crafted products: Every item is cut, sewn and dyed upon order in the Los Angeles studio. This artisanal process may contribute to slight variations between garments and ensures consistent fit and quality.

• Satisfaction guarantee: Mika Jaymes offers free return shipping on U.S. orders and pays return shipping charges if customers are dissatisfied.

• Sign‑up incentives: Customers can sign up for the mailing list to receive news, special offers and potentially a discount on their first order.

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Effective Date: This shipping policy reflects information available on Mika Jaymes’ website as of February 20, 2026 (Pacific Time). The company may update its policies at any time; for the most current information, consult the Shipping & Returns and Customer Care sections at mikajaymes.com.