General and Customer Service Inquiries
Please contact us via email: firstname.lastname@example.org or via phone: 213-542-6000. We will respond to your request during normal business hours: 9 AM - 5 PM Pacific Time.
Below is a list of frequently asked questions that may provide a quick answer to your specific question.
What if I need to add items or change an existing order?
We are unable to modify orders once they have been placed. Please place a separate order for the correct items you wish to purchase. To cancel your original order, please send an email to email@example.com.
What if I need to cancel my order?
if you would like to cancel your order, please email firstname.lastname@example.org. orders that have already been processed cannot be cancelled.
How do I find out when new styles are releasing and when?
You can stay updated with our latest releases by signing up for our email newsletter or by following us on social media.
How much does shipping cost?
All U.S. orders ship via USPS 2-Day service for FREE!
International orders have a $25 flat rate shipping fee and typically take 7 to 14 days to arrive.
When will my order ship?
We hand sew every garment in our Downtown L.A. Studio, therefore, please allow 24-48 business hours to produce and ship your order. If you do not receive an email with tracking information within 48 business hours, please email us at email@example.com. Please note, we do not ship or process orders on weekends or holidays.
Will I have to pay sales tax?
All orders shipped to California addresses are subject to state sales tax and may be subject to local taxes. Orders to all other US states will not be subject to any sales tax.
I am placing an international order. Does the shipping cost include the customs, duties and/or taxes?
Customs, duties and taxes are not included in the item price or shipping cost. We ship all international orders delivery duties unpaid (ddu), which means any fees are charged once the parcel reaches its destination and must be paid by the recipient. Unfortunately, these fees are beyond our control, and we are unable to cover them for our customers.
How do I return an Item?
To be eligible for credit, items must be in new and unworn condition. Please contact us at firstname.lastname@example.org to submit a return request.
Return requests must be made within 14 days of receipt of items.
Can I return or exchange an item I purchased at another retailer?
We cannot accept items purchased at other retailers, as these items are subject to the retailers’ own return and exchange policies. We recommend reaching out to your retailer directly to discuss returning or exchanging your item.
Fit and Sizing
How do I know what size will fit me best?
Every item has a corresponding size guide where you can view specific measurements. Ee also include any notable call-outs in the ‘details’ section of the product pages. If you have any other questions, please email email@example.com and we will help you find your correct size.
How do I care for the items that I purchased?
Each style has care instructions on the garment and on the product detail section of our website. Please follow these instructions for garment care. If you have any questions regarding garment care, please contact us.