CUSTOMER CARE – Mika Jaymes

CUSTOMER CARE


TO CONTACT US PLEASE EMAIL: info@mikajaymes.com
ORDERING
WHAT IF I NEED TO ADD ITEMS OR CHANGE AN EXISTING ORDER?
WE ARE UNABLE TO MODIFY ORDERS ONCE THEY HAVE BEEN PLACED. PLEASE PLACE A SEPARATE ORDER FOR THE CORRECT ITEMS YOU WISH TO PURCHASE.
TO CANCEL YOUR ORIGINAL ORDER, PLEASE SEND AN EMAIL TO info@mikajaymes.com.
WHAT IF I NEED TO CANCEL MY ORDER?
IF YOU WOULD LIKE TO CANCEL YOUR ORDER,  PLEASE EMAIL info@mikajaymes.com. ORDERS THAT HAVE ALREADY BEEN PROCESSED CANNOT BE CANCELLED.
WHEN I PLACE AN ITEM IN THE SHOPPING CART, AM I GUARANTEED TO RECEIVE THE MERCHANDISE?
PLACING ITEMS INTO YOUR SHOPPING CART DOES NOT GUARANTEE THE ITEMS WILL REMAIN IN STOCK. ONCE AN ITEM HAS BEEN PURCHASED, WE WILL SEND YOU AN ORDER CONFIRMATION EMAIL. IF WE ARE UNABLE TO COMPLETE YOUR ORDER FOR ANY REASON, WE WILL NOTIFY YOU VIA EMAIL AS SOON AS POSSIBLE.
AN ITEM I WANT IS SOLD OUT. WHEN WILL IT BECOME AVAILABLE AGAIN?
IF AN ITEM IS LISTED AS SOLD OUT, IT IS UNAVAILABLE FOR PURCHASE. YOU CAN CLICK THE ‘SIZE SOLD OUT?’ LINK ON THE PRODUCT PAGE AND SIGN UP TO RECEIVE RESTOCK NOTIFICATIONS.
I RECEIVED A DAMAGED PRODUCT. WHAT SHOULD I DO?
PLEASE EMAIL US AT info@mikajaymes.com AS SOON AS YOU RECEIVE YOUR ORDER.
HOW DO I FIND OUT WHEN NEW STYLES ARE RELEASING AND WHEN?
YOU CAN STAY UPDATED WITH OUR LATEST RELEASES  BY SIGNING UP FOR OUR EMAIL NEWSLETTER OR BY FOLLOWING US ON SOCIAL MEDIA.
 
SHIPPING
WHEN WILL MY ORDER SHIP?
WE’LL PROCESS YOUR ORDER AT OUR FACILITY WITHIN 2-3 BUSINESS DAYS. IF YOU DO NOT RECEIVE AN EMAIL WITH TRACKING INFORMATION WITHIN 3 BUSINESS DAYS, PLEASE EMAIL US AT info@mikajaymes.com. PLEASE NOTE, WE DO NOT SHIP OR PROCESS ORDERS ON WEEKENDS OR HOLIDAYS.
MY TRACKING INFORMATION STATES THAT MY ORDER WAS ALREADY DELIVERED BUT I HAVE NOT RECEIVED IT. WHAT DOES THIS MEAN?
PLEASE EMAIL info@mikajaymes.com. WE’LL DO OUR BEST TO RESOLVE THE ISSUE AS QUICKLY AS POSSIBLE. 
WILL I HAVE TO PAY SALES TAX?
ALL ORDERS SHIPPED TO CALIFORNIA ADDRESSES ARE SUBJECT TO STATE SALES TAX AND MAY BE SUBJECT TO LOCAL TAXES. ORDERS TO ALL OTHER US STATES WILL NOT BE SUBJECT TO ANY SALES TAX.
I AM PLACING AN INTERNATIONAL ORDER. DOES THE SHIPPING COST INCLUDE THE CUSTOMS, DUTIES AND/OR TAXES?
CUSTOMS, DUTIES AND TAXES ARE NOT INCLUDED IN THE ITEM PRICE OR SHIPPING COST. WE SHIP ALL INTERNATIONAL ORDERS DELIVERY DUTIES UNPAID (DDU), WHICH MEANS ANY FEES ARE CHARGED ONCE THE PARCEL REACHES ITS DESTINATION AND MUST BE PAID BY THE RECIPIENT. UNFORTUNATELY THESE FEES ARE BEYOND OUR CONTROL, AND WE ARE UNABLE TO COVER THEM FOR OUR CUSTOMERS.   
RETURNS/EXCHANGES
CAN I RETURN OR EXCHANGE AN ITEM I PURCHASED AT ANOTHER RETAILER?
WE CANNOT ACCEPT ITEMS PURCHASED AT OTHER RETAILERS, AS THESE ITEMS ARE SUBJECT TO THE RETAILERS’ OWN RETURN AND EXCHANGE POLICIES. WE RECOMMEND REACHING OUT TO YOUR RETAILER DIRECTLY TO DISCUSS RETURNING OR EXCHANGING YOUR ITEM.
SALE
CAN I RETURN ITEMS THAT WERE PURCHASED USING A SEASONAL PROMOTION CODE?
ITEMS PURCHASED USING A SEASONAL PROMOTION CODE ARE ELIGIBLE FOR STORE CREDIT ONLY. STORE CREDIT WILL BE ISSUED VIA A GIFT CARD.
CAN I RETURN FINAL SALE ITEMS?
ITEMS MARKED FINAL SALE CANNOT BE RETURNED OR EXCHANGED.
FIT AND SIZING
HOW DO I KNOW WHAT SIZE WILL FIT ME BEST?
EVERY ITEM HAS A CORRESPONDING SIZE GUIDE WHERE YOU CAN VIEW SPECIFIC MEASUREMENTS. WE ALSO INCLUDE ANY NOTABLE CALL-OUTS IN THE ‘DETAILS’ SECTION OF THE PRODUCT PAGES. IF YOU HAVE ANY OTHER QUESTIONS, PLEASE EMAIL info@mikajaymes.com AND WE WILL HELP YOU FIND YOUR CORRECT SIZE.
GARMENT CARE
HOW DO I CARE FOR THE ITEMS THAT I PURCHASED?
EACH STYLE HAS CARE INSTRUCTIONS ON THE GARMENT AND ON THE PRODUCT DETAIL SECTION OF OUR WEBSITE. PLEASE FOLLOW THESE INSTRUCTIONS FOR GARMENT CARE. IF YOU HAVE ANY QUESTIONS REGARDING GARMENT CARE, PLEASE CONTACT US.